At House of Pokies, we take responsible gambling seriously and strive to provide a safe and enjoyable online gambling experience for all of our customers. We understand that gambling can become addictive and cause harm to some individuals, and we are committed to promoting responsible gambling practices to minimize the risk of harm.
Preventing Underage Gambling
We strictly enforce our policy of not allowing individuals under the age of 18 to use our website or services. We take reasonable steps to verify the age of our customers and prevent underage gambling, including requesting identification and conducting age verification checks. We also use age verification software to prevent access to our website and services by individuals under the age of 18.
We offer a self-exclusion program to customers who need help controlling their gambling. Self-exclusion allows customers to voluntarily exclude themselves from our website and services for a specified period of time, ranging from 24 hours up to a lifetime ban. During the self-exclusion period, customers will not be able to access their account, place bets, or receive marketing materials from us. Our self-exclusion program is easy to use and can be accessed through the customer's account settings.
We offer deposit limits to customers who want to control their gambling spending. Customers can set daily, weekly, or monthly deposit limits to help them stay within their budget. Once a deposit limit is set, it cannot be increased for at least 24 hours, and any decrease in the deposit limit will take effect immediately.
We offer a time-out option to customers who need a break from gambling. Time-out allows customers to take a short break from our website and services, from 24 hours up to six weeks. During the time-out period, customers will not be able to access their account or place bets, but they will still receive marketing materials from us.
We offer reality checks to customers to help them manage their gambling. Reality checks are reminders that appear during gameplay to let customers know how much time and money they have spent gambling. Customers can set the frequency of reality checks, and they can also set a loss limit, which will end the session once the limit is reached.
We recognize that gambling can become a problem for some individuals, and we encourage our customers to seek professional help if they believe they may have a gambling problem. We provide links to support organizations and resources on our website, and our customer support team is available to assist customers who need help or advice.
Our commitment to responsible gambling is reflected in our policies and procedures, and we continually monitor and improve our responsible gambling program to ensure that we are providing the best possible service to our customers. If you have any questions or concerns about responsible gambling, please contact us at [email protected].